Refund policy

RETURN, WARRANTY & REFUND POLICY
Brand: Tiny Sprout
Website: www.nuberux.com
Customer support: support.tinysprout@gmail.com
Last updated: 6 October 2026

This Return, Warranty & Refund Policy ("Policy") explains the conditions under which warranty claims, returns and refunds apply to purchases made through www.nuberux.com (the "Website"), operated by Tiny Sprout ("we", "us", "our").

By placing an order on the Website, you confirm that you have read, understood and accepted this Policy. This Policy forms part of our Terms of Service.

1. Your statutory rights come first
Nothing in this Policy limits or removes any rights you have under the mandatory consumer protection laws of your country of residence. Where any term of this Policy conflicts with a legal right that cannot be waived, that legal right prevails. In particular:
• If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a 14-day right to cancel and a 30-day right to reject faulty goods.
• If you are a consumer in the European Union, you have a 14-day right of withdrawal and the statutory legal guarantee of conformity (minimum two years).
• Consumers in other countries retain any equivalent rights granted by their local law.

The 90-day guarantee described below is offered voluntarily, in addition to and without affecting these legal rights.

2. 90-day guarantee — what is covered
Tiny Sprout offers a voluntary 90-day guarantee from the delivery date. This guarantee covers only the following situations:
• The product arrived with a manufacturing defect; or
• The product arrived damaged; or
• You received a different product or variant than the one you ordered.

This guarantee does not cover change of mind, incorrect choice at checkout, subjective expectations, or normal wear, misuse or improper handling. (UK and EU consumers keep their separate statutory cancellation rights — see Sections 1 and 8.)

3. Conditions of the 90-day guarantee
To qualify under this guarantee:
• You must contact us within 90 calendar days of delivery at support.tinysprout@gmail.com.
• You must provide clear photos and a video showing the defect, damage or incorrect item, together with your order number.
• The item must be returned in its original packaging, with all accessories, labels and components as delivered.
• Return postage is arranged by the customer and, as a general rule, at the customer's cost — except where the law of your country requires us to bear the cost of returning faulty, damaged or incorrectly supplied goods (which includes UK and EU consumers). In those cases, we will cover the reasonable return cost.

Once we receive the returned item and confirm the defect, damage or picking error, we will, at your option where the law allows, send a replacement or issue a refund. Where we supply a replacement, we cover the cost of delivering it to you.

4. Lost or undelivered parcels
If your parcel is lost in transit and does not reach you, contact us at support.tinysprout@gmail.com with your order number. Once the loss is confirmed with the carrier, we will resend your order or issue a full refund, at your preference. No return is required in this case, as the goods were never received.

5. How to make a claim
To start a claim, email us at: support.tinysprout@gmail.com

Please include:
• Your order number
• A description of the issue (defect, damage, wrong variant, or non-delivery)
• Clear photos and a video of the item and, where relevant, its packaging
• Your full name and contact details

We will respond with confirmation and, where a return is required, the return address and instructions. Please do not send anything back before receiving our written authorisation, as unauthorised returns may not be processed. Authorised returns should be sent to:

Tiny Sprout — Returns
El Poblado de Pescadores, Calle Barbo nº1
50700 Zaragoza, Spain

We recommend using a tracked service and keeping proof of postage.

6. Refunds
Once we have received and inspected the returned item (or confirmed a lost parcel under Section 4):
• We will notify you by email of the outcome of your claim.
• Approved refunds are issued to the original payment method.
• We aim to process approved refunds within 10 business days. Where a statutory cancellation applies (Section 8), we will refund within 14 calendar days of receiving the goods back or proof of return, whichever is earlier.
• Your bank or payment provider may need additional time to display the funds, which is outside our control.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact support.tinysprout@gmail.com.

7. Peak periods and exceptional circumstances
During periods of exceptionally high demand — such as Black Friday, Christmas, New Year, Mother's Day and other festive or promotional seasons — or in other extraordinary circumstances (carrier saturation, supply disruptions, adverse weather or similar events), our usual handling times may be extended. In these cases:
• Our response time to claims and enquiries may be extended to up to 5 business days.
• The inspection of returned items and the processing of approved refunds, replacements or reshipments may take up to 20 business days.
• Replacements and reshipments are subject to the extended delivery times described in our Shipping Policy.
• We will keep you informed by email of the status of your claim, and our customer service team will work with you to find the best possible solution.

These extended timeframes do not affect your statutory rights. In particular, refunds following a statutory cancellation (Section 8) will always be issued within the legal deadline of 14 calendar days.

8. Statutory right to cancel (UK & EU consumers)
Separately from the 90-day guarantee, if you are a consumer in the UK or EU you have the right to cancel your order within 14 calendar days of receiving the goods, without giving a reason.
• Notify us within 14 days at support.tinysprout@gmail.com quoting your order number.
• Return the goods without undue delay and no later than 14 days after notifying us.
• You are responsible for the direct cost of return in change-of-mind cancellations, and you may be liable for any reduction in value from handling beyond what is necessary to inspect the item.
• We will refund you within 14 days of receiving the goods back or proof of return.

This section does not apply to faulty, damaged or incorrectly supplied goods, which are covered under Sections 2–3 and by your statutory rights at no cost to you.

9. Limitation of liability
To the fullest extent permitted by law, Tiny Sprout is not liable for: misuse of the product contrary to any instructions or its intended purpose; indirect or consequential losses, loss of profit or purely economic loss; delays caused by carriers, periods of exceptionally high demand (Section 7) or events outside our reasonable control (force majeure).

Nothing in this Policy excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. Where liability can be limited, it is limited to the amount you paid for the relevant product.

10. Fraud prevention and fair use
We reserve the right to cancel orders where we reasonably suspect fraud, to request proportionate information to verify identity, and to decline service in cases of demonstrable abuse of this Policy. Any such measures are applied fairly and in accordance with applicable law and your consumer rights.

11. Governing law and disputes
This Policy is governed by the laws of Spain, without prejudice to the mandatory consumer protection rights of your country of residence, which continue to apply.

EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. UK consumers may be entitled to use an approved Alternative Dispute Resolution scheme.

12. Contact
Tiny Sprout
Website: www.nuberux.com
Email: support.tinysprout@gmail.com
We aim to respond to all enquiries within 2 business days (up to 5 business days during peak periods — see Section 7).