Refund policy

RETURN & REFUND POLICY

Website owner and brand: Nuberux Official domain: nuberux.com

This Policy governs the conditions for returns, warranty and refunds applicable to purchases made through the website www.nuberux.com (hereinafter, the "Website").

By making a purchase on this Website, the customer declares to have read and expressly accepted these conditions.

1. Scope of Application

This policy applies to all purchases made through nuberux.com, without prejudice to the mandatory rights recognized by applicable consumer and user regulations.

2. 60-Day Limited Commercial Warranty

Nuberux offers a limited commercial warranty of 60 calendar days from the delivery date of the order.

The warranty will only apply in the following cases:

  • The product was delivered with manufacturing defects.
  • The product was delivered damaged from the factory.
  • The customer received a different product than the one ordered.

⚠️ Important: Returns will not be accepted in the following cases:

  • Change of mind.
  • Customer error when placing the order.
  • Subjective expectations about the product.
  • Misuse, normal wear and tear, or improper handling.

3. Conditions for Acceptance of Returns

For a return to be accepted, all of the following conditions must be met:

  • The customer must report the issue within 60 calendar days of receipt.
  • The product must be in perfect condition, unused, unstained, undamaged and with no signs of handling.
  • The product must retain its original packaging, including all accessories, labels and elements as delivered.
  • Proof of purchase or order number must be provided.
  • The customer must provide clear evidence (photos or videos) of the defect or error.

Nuberux reserves the right to reject any return that does not strictly meet these conditions.

4. Return Request Procedure

To start the process, the customer must contact:

📩 support.nuberux@gmail.com

The email must include:

  • Order number
  • Detailed reason for the request
  • Photos or evidence of the product
  • Full name and contact details

Returns must be sent to the following address: [INSERT RETURN ADDRESS]

⚠️ Returns will not be accepted without prior written authorization.

If the return is approved and a manufacturing defect or error attributable to Nuberux is confirmed, the company may cover reasonable return shipping costs.

5. Products Excluded from Returns

Returns will not be accepted for:

  • Personalized or custom-made products
  • Perishable products
  • Intimate or personal hygiene products
  • Products on sale or clearance
  • Gift cards
  • Products handled, used or damaged by the customer
  • Products without original packaging

6. Right of Withdrawal (European Union)

If the customer resides in the European Union and qualifies as a consumer, they may exercise their right of withdrawal within 14 calendar days of receiving the product, in accordance with applicable regulations.

Conditions:

  • The product must be unused, undamaged, unstained and with its original packaging complete.
  • The customer will bear the direct costs of return, unless otherwise required by law.
  • Not applicable to personalized products or those legally excluded.

7. Refunds

Once the product has been received and its condition verified:

  • The customer will be notified by email of the approval or rejection.
  • If approved, the refund will be issued within a maximum of 10 business days via the same payment method used.
  • The bank may apply additional timeframes beyond Nuberux's control.

If more than 15 business days have passed since approval without receiving the amount, the customer must contact:

📩 support.nuberux@gmail.com

ADDITIONAL LEGAL PROTECTION CLAUSES

8. Limitation of Liability

Nuberux will not be liable for:

  • Misuse of the product by the customer
  • Indirect damages, lost profits or financial losses
  • Delays attributable to transport companies
  • Force majeure or circumstances beyond its control

In any case, Nuberux's maximum liability will be limited to the amount effectively paid by the customer.

9. Tax Obligations and Invoicing

Nuberux complies with its tax obligations in accordance with applicable regulations.

  • All purchases generate a receipt or invoice.
  • The customer is responsible for providing correct details.
  • Invoices will not be issued with false or incomplete data.

10. Fraud Prevention

Nuberux reserves the right to:

  • Cancel orders suspected of fraud
  • Request additional documentation to verify identity
  • Deny future purchases in cases of abusive use of the return policy

11. Applicable Law and Jurisdiction

These conditions shall be governed by the applicable legislation in the domicile of the Website owner.

In case of dispute, the parties shall submit to the competent courts in accordance with applicable consumer and e-commerce regulations.