Shipping policy

SHIPPING POLICY
www.nuberux.com — Last updated: 10-06-2026

1. SCOPE OF APPLICATION
This Shipping Policy governs the conditions applicable to all orders placed through the website www.nuberux.com. By making a purchase, the customer expressly accepts the conditions set out herein.

2. ORDER PROCESS
The logistics process for orders is divided into the following phases:

🔹 1. Order Activation
Once the purchase is made, the order may take up to 2 business days to be registered and activated correctly in our system.

🔹 2. Processing
After activation, the order enters the preparation, verification and packaging phase, which may take up to 5 business days. During this stage, internal quality controls and logistics management are carried out.

🔹 3. Shipping and Delivery
Once processed, the order is handed over to the shipping carrier. The estimated delivery timeframe is up to 7 business days.

3. TOTAL ESTIMATED TIMEFRAME
Under normal circumstances, the total estimated delivery timeframe may be up to 14 business days from the purchase date, broken down as follows:
• Up to 2 business days: activation
• Up to 5 business days: processing
• Up to 7 business days: shipping

⚠️ These timeframes are estimates and do not constitute a contractual guarantee of an exact delivery date.

4. PEAK PERIODS AND EXCEPTIONAL CIRCUMSTANCES
During periods of exceptionally high demand — such as Black Friday, Christmas, New Year, Mother's Day and other festive or promotional seasons — or in other extraordinary circumstances (carrier saturation, supply disruptions, adverse weather or similar events), delivery times may be extended to up to 30 business days from the purchase date.

In these cases:
• We will make every effort to dispatch your order as quickly as possible.
• Where possible, we will notify you of the expected delay by email.
• If your order has not been delivered within this timeframe, please contact our customer service team, who will work with you to find the best possible solution.

5. DELAYS
Nuberux will not be liable for delays resulting from:
• Shipping carriers
• Customs processes
• National or international holidays
• Periods of exceptionally high demand (see Section 4)
• Force majeure
• Errors in the address provided by the customer
• Logistical incidents beyond our reasonable control

In the event of significant delays, Nuberux may notify the customer through the contact details provided.

6. SHIPPING ADDRESS
It is the customer's sole responsibility to provide a correct, complete and up-to-date shipping address. Nuberux will not be liable for losses, delays or failed deliveries resulting from incorrect information provided by the customer.

In the event of order return due to an incorrect or incomplete address:
• The customer must bear the reshipping costs
• Or may request order cancellation, with applicable logistics costs applied

7. TAXES AND CUSTOMS
For international orders, the customer will be responsible for:
• Customs duties
• Local taxes
• Import charges

These costs are not included in the product price unless expressly stated.

8. UNDELIVERED ORDERS
If an order cannot be delivered due to reasons attributable to the customer, such as:
• Repeated absence of the recipient
• Incorrect or incomplete address
• Failure to collect at delivery point

And the package is returned, Nuberux may:
• Reship the order upon payment of new shipping costs
• Cancel the order retaining the logistics costs incurred

9. TRANSFER OF RISK
Risk of the product transfers to the customer at the moment the order is delivered to the indicated address. We recommend inspecting the package upon receipt and immediately reporting any issues in accordance with the Return Policy.

10. CONTACT
For any shipping-related inquiries:
📩 contact.nuberux@gmail.com
🌐 www.nuberux.com